At Universal Hyderabad Enterprises, we are committed to delivering a seamless shopping experience with utmost transparency and integrity. Our shipping and returns policy ensures that our customers receive their products in perfect condition and have a hassle-free experience in the rare event that an item arrives damaged or defective.

​

Shipping:

1. Fast and Reliable Delivery: We strive to provide quick and reliable shipping services to our customers. Your order will be processed promptly, and you can expect your items to be delivered within the stipulated timeframe.

​

2. Tracking Information: Once your order is dispatched, you will receive a tracking number that allows you to monitor the progress of your shipment in real-time. This transparency helps you stay informed about the status of your delivery.

​

3. Cancellation Before Dispatch: If you change your mind and decide to cancel your order before it is dispatched, you are welcome to do so. We understand that plans can change, and we respect your decision.

​

Returns for Damaged or Defective Items:

1. Strict Adherence to Business Ethics: At Universal Hyderabad Enterprises, we strictly adhere to ethical business practices. We are committed to providing you with authentic, high-quality products. In the rare event that you receive a damaged or defective item, we take full responsibility for rectifying the situation.

​

2. Customer Video Proof: To ensure a smooth and expedited process for addressing damaged or defective items, we kindly request our customers to record a video while unpacking the product. This video serves as crucial evidence to verify the condition of the item upon arrival.

​

3. Cancellation and Refund: If you discover any damage or defects in your product and have captured a video during the unpacking process, please contact our customer support team immediately. We will guide you through the necessary steps to process your return or exchange. You are eligible for a full refund or a replacement for the damaged or defective item.

​

Our standard delivery timeline for Uhekart.in Online Platform vary widely depending on several factors, including the location of the customer, the shipping method chosen, and the policies of the specific Uhekart.in Online business. However, We can provide a general guideline for standard delivery times based on common industry practices:

1. Domestic Standard Delivery:

​

Within the same country, standard delivery typically ranges from 3 to 7 business days. This can vary based on the shipping carrier and the distance between the Uhekart.in  warehouse and the customer's location.

​

2.  International Standard Delivery:

​

For international shipments, standard delivery times can range from 7 to 21 business days or more. The exact duration depends on factors such as customs processing, the efficiency of the shipping carrier, and the distance the package needs to travel.

​

3.  Processing Time:

 

The processing time before the order is shipped can add an additional 1 to 3 business days, depending on the Uhekart.in internal processes for some cases, however the normal processing time is 1 business day.

​

Our Commitment to Honesty and Integrity:

Universal Hyderabad Enterprises is committed to maintaining the highest standards of honesty and integrity in all our business dealings. We guarantee that you will not encounter any fraudulent or wrongful practices when shopping with us. Your trust is of paramount importance to us, and we take all necessary measures to uphold it.

We appreciate your understanding and cooperation with our shipping and returns policy. It is our aim to provide you with a satisfying shopping experience and to make sure you are completely content with your purchases from Universal Hyderabad Enterprises. If you have any questions or concerns about our policy or your order, please do not hesitate to contact our customer support team, who will be more than happy to assist you. Thank you for choosing Universal Hyderabad Enterprises for your shopping needs.